We seek to address the most important issues that affect our business and that are of most relevance to our many stakeholders within and beyond our business.
Our people are the key to our success and we believe the more we invest in them, the better it is for our business. This means ensuring a culture in which they help each other to harness their potential and achieve exceptional performance.
Some of Our Engagement Activities With Stakeholders:
• We conduct annual formal Employee Engagement Surveys
• Hold formal business updates from senior management at least twice a year
• Implemented internal communication strategy to improve communication across the business
• Undertook wide consultation on the design and implementation of a new intranet
Through the knowledge gained from our strong partnerships with our customers, we help them to find new ways to make their own businesses more successful. We:
• Provide every customer with a day-to-day contact
• Conduct annual customer satisfaction surveys
• Implemented a customer relationship management plan to effectively communicate relevant information they require
Our Suppliers & Service Partners
We want to be the partner of choice, so we need to act with fairness, honesty and integrity at all times. We have
• Implemented new procedures that enable us to develop positive relations with our suppliers
• Introduced a new supplier questionnaire that will enable us to align ourselves with suppliers who have the same morals, ethics, environmental and quality standards as us
• Held operational meetings and collaborative discussions with supply partners
• Maintained direct contact with principal trade contractors, and aimed to discuss key issues regularly
Our investors seek competitive returns and assurance that their investments lie with a sustainable, well-governed business. We believe that good relations with investors are built on meaningful and transparent reporting and conforming to the highest standards. We
• Communicate with shareholders through our Annual General Meeting, our stock market association and our Investor Relations section of our website
We want to be a good neighbour by investing in employment and education opportunities to create sustainable local communities. We
• Run active engagement programmes in local communities
• Support employee volunteering and hold events to encourage charitable donations
• Engage with schools, universities and charities to provide assistance, support and opportunities nationally
